Lesson Plan: How to Make Phone Calls in English

During this lesson, you will learn how to make phone calls in English in professional settings.



Diagnostic (15 Mins)

Task#1A

Write as much as possible about the situation outlined by the professor

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Schema Activation (15 Mins)

Task#1B

Unscramble the sentences and create a customer support conversation


Pre-Task #1 (20 Mins)

Task#1E

Take ten minutes to arrange the questions and then ask these questions to your classmates

Unscramble the words and create questions and think about how you would respond to such questions

Write one of the questions in a piece of paper


Pre-Task #2 (20 Minutes)

Task#1E

Read the sentence and have a conversation with a partner

One of your is the customer support agent and the other one is the client

Hi, Tech Genius, ___________ speaking,

Hi _______________ I am ___________

How can I help you today?

I am having some issues with my website

What problem are you experiencing exactly?

My website____________________

Can I have your client ID number?

My client ID number is ____________________

Can I have your email address?

My email address is ____________________

Can I have your domain name?

My domain name is ____________________

Can you hold the line for 2 minutes?

sure, no problem

I killed some stuck processes, the site is back online

Thank you so much

Is there anything I can help you with?

Thank you for asking, but everything seems to be fixed mow

Have a wonderful day

You too


Pre-Task #3 (30 Minutes)

Task#1E

Have a conversation with your classmates

In this task, you will practice what you have learned about making phone calls in English

Instructions:

  1. Four students will be customer service agents.
  2. The rest of students will be clients who want to customize a Web Application Firewall (WAF).
  3. The customer agents will requires this information from you: (1) Your name (2) Client ID number, (3) Server IP Address, (4) Domain Name
  4. You can request the following actions (1) blocking a country, (2) blocking an IP address, (3) blocking a user agent (4) blocking an internet service provider

Therefore, follow this structure:

AGreeting
BAsk questions mentioned in point #3
CAsk the clients what he wants
DIndicate if he has another request
EFarewell

Break (20 Minutes)

Task#1F

Have a 20-minute break, so run wild and free


Main Task (1 Hour)

Task#1G

Have a dialogue conversation with your partner

During you will have a phone conversation with a client, follow these instructions

  1. Make pairs.
  2. Choose who would be the client and who would be the customer support agent.
  3. Keep in mind that the client wants to create a website.
  4. The customer agent will help the client choose the best plan for him.
  5. Include all parts of a telephone phone conversation.
  6. Include these details taken from the Cloudways. (Price of the plan, Hosting Provider, Premium or Standard solution, Data center Location)

The structure of the dialogue should have:

AGreetings
BDetails of the phone call
CFarewell

You will have:

A20 Minutes for dialogue creation
B20 Minutes for fluency and pronunciation
C20 Minutes for presentation

Post-Task (30 Mins)

Task#1H

Write a dialogue with the features outlined by your professor

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Manuel Campos, English Professor

José Manuel

I am José Manuel and I am an English Teacher in Costa Rica who loves English. I have been teaching English for more than 8 years and I like sharing what I know with others